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SOUTHFIELD, Mich., March 14, 2019 (GLOBE NEWSWIRE) -- Stefanini, a $1B global IT provider, has been positioned as a Challenger in Gartner’s Magic Quadrant for Managed Workplace Services (MWS), North America. A Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct.*
Stefanini’s workplace and infrastructure services are made-to-order. With continuous service improvement and focus on customer experiences, Stefanini not only initiates the transformation of the workplace but also maintains and sustains it—with services ranging from end-user computing, enterprise, customer experience, and infrastructure.
”Gartner defines managed workplace services (MWS) as a subset of the IT outsourcing (ITO) market. MWS includes traditional end-user outsourcing (EUO) as well as new digital workplace services to provide cloud-first, automated and integrated support to end users.” Digital is changing the landscape of the workplace, and innovation plays a key role in giving companies the competitive advantage they need.
“Reinforcing our mission to help our clients overcome their challenges, we have to adapt to the expansion of digital transformation with them, no matter where they are or what machines they’re using,” said Scott Kessler, VP of workplace and enterprise services at Stefanini. “We need to be prepared to support them.”
Stefanini Positioned as a Challenger
“It’s incredible to see our company progress from a Niche Player to a Challenger in Gartner’s Magic Quadrant,” said Carla Ferber, marketing vice president at Stefanini NA. “We’re fully dedicated to the digital transformation and will continue delivering innovative workplace solutions to our clients.”
Stefanini’s omni-channel virtual assistant, Sophie, supports 80 clients in various business segments, including retail, manufacturing, and education. In addition, Sophie assists 650,000 users in over 60 languages, completing around 26,500 interactions each month.
“Sophie learns at a faster pace and can be implemented in a shorter period of time than any other tool in the market, and she was designed for complex, high-demand environments. Sophie thinks using the symbolic process, which leads to a faster learning process, as well as better conversational skills and user comprehension,” said Fabio Caversan, AI research and development director at Stefanini NA and one of the creators of Sophie.
In 2017, Stefanini’s customer retention was mostly attributed to highly satisfied customers. Furthermore, with automation being a major focus at Stefanini, the company is working alongside its clients to develop three-year business plans, designed to meet their specific needs. As part of this objective, Stefanini has assessed the cost savings for each initiative of the customer’s journey. Each strategy is then carried out based on the customer’s individual pace.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
* Gartner Magic Quadrant, https://www.gartner.com/en/research/methodologies/magic-quadrants-research
Stefanini (www.stefanini.com) is a Brazilian multinational with 30 years of experience in the market, investing in a complete innovation ecosystem to meet the main verticals and assist customers in the process of digital transformation. With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation.
Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO).
With a presence in 40 countries, Stefanini was named the fifth most internationalized company, according to the Dom Cabral Foundation ranking of 2017.
Carla Ferber (Carla.email@example.com)
Vanessa Morais (Vanessa.firstname.lastname@example.org)
+1 248 263 8612