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Stefanini Reinforces Partnership with ServiceNow at Knowledge19

1153 Days ago

The company will be showcasing its customer success along with its broad portfolio of end-to-end solutions including the innovative Stefanini TotalCareTM

SOUTHFIELD, Mich., May 06, 2019 (GLOBE NEWSWIRE) -- Stefanini, a $1B global IT provider, will be showcasing its broad portfolio of ServiceNow solutions at Knowledge19 from May 5-9, 2019 in Las Vegas. During Knowledge19, IT professionals will gather to take work to the next level. With over 400 breakout sessions and labs, attendees will learn how people are delivering modern digital workflows that unlock productivity and transform the employee and customer experience.

In 2018, Stefanini’s ServiceNow practice had tremendous growth and success. Some key highlights are the implementation of several scoped applications that deliver value for customers, numerous Software Asset Management implementations along with the addition of specialization within the Security Operations suite.

“With our exising success in IT Service Management (ITSM), Customer Service Management (CSM), growth in capabilities, and focus on customer success, Stefanini has been recognized by being awarded the Silver Services Partner designation by ServiceNow,” said Tim First, ServiceNow practice director.

Stefanini will have a strong presence at Knowledge19 with the base of operations at booth #225. In addition to sponsoring Knowledge19, Stefanini is excited to share a solution it co-created with its customer, AdvanSix, that allowed it to replace its legacy capital planning process with a streamlined process built on the Now Platform®.

“It’s unbelievable how successful this system has been from every aspect of the user experience,” said Tammy Bobeau, manager of document controls at AdvanSix. The key metric improvements that Ms. Bobeau was able to recognize were a reduction in approval cycle time from 26 days to eight days, and a 50-percent time savings due to streamlining of work.If you’d like to learn more about how AdvanSix was able to achieve these results you can learn by attending BRE0593 – AdvanSix: Leveraging Now Platform® to quickly retire complex legacy workflow app, on Wednesday, May 8 from 3:30 p.m. to 4:10 p.m.

End-to-end Solutions with Stefanini TotalCareTM

In addition to its implementation capabilities, Stefanini focuses on the long term management of ServiceNow through its innovative service offering, TotalCareTM. The company offers a broad set of end-to-end solutions that are packaged and priced on a competitive, scalable, and predictable monthly subscription basis. According to Mr. First, “TotalCareTM provides you with a flexible service that fulfills all of your needs: Administration; enhancement; adapt and grow ServiceNow to maximize its potential for your organization, all with a predictable and reasonable cost.”

TotalCareTM provides everything you need for ServiceNow in one convenient package, without sacrificing quality. TotalCareTM’s unique approach includes SLA-driven administration and break-fix within the platform, architecture and roadmap advisory, proactive service monitoring, managed upgrades and a flexible enhancement package to grow the strategic value of the platform. Mr. First added, “this unique approach maximizes the value you receive from your investment in the ServiceNow platform and allows us to focus on our goal of designing long-term partnerships, not individual transactions. This focus permeates throughout everything we do as we’re always approaching our work, whether it be implementation of management with a focus on long-term supportability.”

Present in 40 countries, Stefanini’s clients benefit from its flexible, agile services. With a global reach spanning four continents and nearly three decades of IT outsourcing experience, the company uses its smart-shore delivery model to offer a blend of offshore, nearshore and onshore support in a way that optimally leverages lower-cost resources without compromising quality.

About Stefanini

Stefanini (www.stefanini.com) is a global company with 30 years of experience in the market, investing in a complete innovation ecosystem to meet the main verticals and assist customers in the process of digital transformation. With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation.

Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO).

With a presence in 40 countries, Stefanini was named the fifth most internationalized company, according to the Dom Cabral Foundation ranking of 2017. The corporate global headquarters is located in Sao Paulo, Brazil, with the European headquarters in Brussels and the North American headquarters in metropolitan Detroit.

Further information is available on the company’s website, www.stefanini.com.

Editorial Contacts

Vanessa Morais


+1 248 263.8612

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